Legal helplines for expert, professional and sympathetic advice - 24/7

About us

MyLawyer Solicitors LLP specialises in the provision of legal helplines covering many areas of law including employment, business start-up, trading and debt recovery, as well as personal legal matters such as Wills, powers of attorney, divorce and private landlord and consumer disputes.

The firm was formed in 2012 and today it provides legal helplines for a range of organisations, including banks, insurers, business service providers and membership bodies. It also provides a document review and amend service for customers of Epoq Legal's online legal document system.

MyLawyer Solicitors LLP is authorised and regulated by the Solicitors Regulation Authority (SRA) and is Lexcel accredited.

Our service

Staffed by qualified and experienced lawyers, our legal helplines provide a convenient way for individuals and small businesses to get expert advice and assistance on a range of legal and compliance matters.

Available on a white-labelled or stand-alone basis, our service includes:

  • Legal helplines accessible by phone 24/7
  • Access to specialists in both personal and business law
  • Seamless integration with an external product or service

Our aim is make the law and legal processes easy for customers to understand, so we continually look at how to de-jargonise the advice we give - whether by phone or email - and always deliver it in a sympathetic and friendly way.

And, to ensure our standards are not just maintained but continually improved, we use call recording and carry-out regular quality assessments.

In addition, we offer comprehensive management information and reporting as part of our service and have stringent backup and contingency processes in place.

Our areas of expertise

Business law

  • Business start-up
  • Debts & debt recovery
  • E-commerce
  • Employment
  • Health & safety
  • Intellectual property
  • Property
  • Purchase & sales agreements

Personal law

  • Consumer complaints
  • Family and relationship matters
  • Money and finance
  • Motoring issues
  • Private landlord matters
  • Trusts
  • Wills and powers of attorney
  • Workplace issues

Our people

Richard Cohen

Managing Partner

Sara Glenn


Nikki Grimsley

Customer Service Adviser

Mark Bramwell

Practice Director

Debbie Haskell


Balvinder Budesha


Liam Lazare-Parris

Customer Service Adviser

Mandip Sanghera

Practice Manager

Elizabeth Fripp


Mandy Newman

Customer Service Adviser

What our helpline users say about us

The feedback from people using our helplines is outstanding. In a recent survey, 100% of customers rated the quality of advice and support from our helpline as either excellent or very good, supported by comments such as:

"Amazing, personal service. It was hassle free and very efficient"

"Every question I asked was explained in a clear, easy to understand way"

"Everyone was very helpful. Thank you"

"Quick and reliable. Was useful being able to talk to a real person who answered all our queries"

Our customers

Contact us

If you are looking to give your customers, employees or members access to an expert, professional and sympathetic legal helpline, please get in touch.

Call us on 01455 687 900 or email

Please note that Epoq Legal Ltd (ELL) have taken over MyLawyer Solicitors LLP, and from February 1st 2019 will be the provider of all services previously supplied by MyLawyer LLP. ELL are authorised and regulated by the Solicitors Regulation Authority. Please see further details here.